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Answers |
Pre-Sales Questions
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Is there a minimum time contract/commitment?
Not at all. You can pay monthly, quarterly, or
yearly. You can also cancel at any time.
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How soon will my account be set up and ready for
use?
Account orders are placed in a queue and are
processed in the order in which they are received.
Your site can be uploaded to our servers as soon as
your domain name resolves to our server dns, usually
within 24-48 hours.
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Do I have access to update my site 24 hours a day?
Absolutely. Whether you're a day person or a night
owl, your site is available for you to update.
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Can you register a domain name for me? Can you set
up domains other than .com, .org, and .net?
We can register .com, .org, and .net names for
$25/year, with you as the registrant. We can also
assist with registering other domains, as well (fees
for registering other domains will vary by country).
Please contact our sales department if you require
assistance in registering other domain types.
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How do you offer "unlimited bandwidth" and
"unlimited disk space"?
Technically speaking, there is no such thing as
"unlimited bandwidth", however, our co-located
servers in our data center are on an unmetered
10mbps connection to the net. As for unlimited disk
space, so long as you follow our AUP, we will
continuously upgrade our hard drives to meet your
needs.
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Do you host Adult sites, warez sites or sites
containing illegal material?
Anything that is illegal, No. Please see our
Acceptable Use Policy for policies regarding
this.
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Is my site backed up and how often?
It is the clients responsibility to do all backups
of their site. If, in the unfortunate event,
something happens to your files, it is your
responsibility to have a local copy of your files.
We are
NOT held liable in any way for any files, money,
time, effort, etc... lost due to this unfortunate
event. Furthermore, if your files are lost, we will
attempt to restore them as a gesture of good faith,
but make no promises what so ever about whether the
files will be brought back successfully or not.
Again, back ups are the client's responsibility.
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How fast are your connections?
Our servers are connected to a multi-gigabit
backbone to the internet.
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What are your server specifications?
Our newest servers feature Dual Intel Xeon 2.4GHz
processors with 1GB Ram and 10k RPM hard drives.
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Technical Questions
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I changed my control panel password and now I can't
get in.
Passwords are case sensitive and are limited to 8
characters. If you entered a password longer than 8
characters please try entering the first 8
characters when logging into your control panel.
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How do I get my email?
If you're familiar with your email client's setup,
use the following information to retrieve email from
your POP account:
Incoming mail (POP3) server:
mail.yourdomain.com
Outgoing mail (SMTP) server:
mail.yourdomain.com
Your username is your email address.
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I want to get started right away, but my domain name
hasn't transferred/isn't in the database yet. How do
I do it?
After your domain is fully propagated through the
system, you can upload to yourdomain.com via FTP or
FrontPage Extensions.
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What is the path to perl?
#!/usr/bin/perl
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Where should I put CGI scripts for my domain?
All CGI scripts should be uploaded to the cgi-bin
folder, for your domain. Be sure to follow the
instructions for the script you are uploading
regarding setting permissions on the files and
folders you create, as they vary from script to
script
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I uploaded my files, but I don't see my page?
If our default "Welcome to the Future home of",
index.html, has not been replaced by another index
page, then anyone going to domainname.com will still
see that page instead of some other home page. This
is the order in which the web server looks for a
page to put up as the "home" page: >DirectoryIndex:
index.html, index.shtml Just delete the index.html
file and anything after it in this list will then
come up automatically. Notice that "home.shtml" is
NOT on the list and so will not show up as your home
page. You would need to rename it.
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Account and Billing Questions
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Can I upgrade my plan or features later?
You can purchase new or expanded features, or
upgrade to a new plan. There is no set up fee for
upgrading.
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How can I change my account or billing information?
If you need to update your account or billing
information please contact us here:
Account Maintenance
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What happens if I go over the bandwidth limit for my
account?
If you exceed the bandwidth limit for your account
the overage amount will be automatically billed at a
rate of $5 per gigabyte per month.
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What is the cost for additional features?
You can add additional features to the plan that you
signed up for. Below are the rates for some commonly
added features.
Disk space - $2 per 20MB per month.
POP 3 email address - $1 per address per month.
If you need multiple addresses added please contact
us for bulk rates.
Bandwidth - $5 per gigabyte per month
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How do I cancel my Account?
You can cancel your account at any time by sending
email to sales@FatNetwork.net. There are no
cancellation fees, and no notice is required. Any
fees paid to that point are non-refundable. Please
see our
Acceptable Use Policy for further information.
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What about billing and over due policies?
Accounts will be given a grace period of 7 days, if
payment is not received within the grace period your
account will be deleted from our servers.
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